To Emoji or Not to Emoji
What you're missing after hours
There's something magical about emoji's. We use them to communicate happiness, laughter, and appreciation whether we're messaging friends, family, or coworkers.
As messaging enters our workplace and business, one might wonder, "To emoji or not to emoji?" That is the question. And the answer is...
What in tarnation is a CSV file?!
For local shoppers who have become accustomed to online shopping, normal business hours no longer apply and they want to schedule appointments and ask questions no matter what time of day it is.
Why messaging is winning
Before you can import your customer emails via CSV file into your HeyNearby merchant account, there are several important details you will need to check to ensure best results. The following guide will walk you through how to properly format a customer CSV file for successful upload!
We don't talk anymore
It’s not like we all made a conscious decision to start messaging more. It’s come about so naturally as a result of qualities unique to messaging. Here is why messaging is the dominant communication channel today. And why it delivers advantages for local businesses.
What are kudos at HeyNearby?
That’s a lot of dependencies for a business to count on. And the truth is that customers don’t stick around when they’ve entered phone hell. For local businesses, 24% of calls are abandoned before the customer can talk to anyone. That doesn’t count the customers who don’t want to call in the first place!
Nearby searches doubled last year
We know what it's like to have a 4 or 5-star-rated business, but like you, we've suffered long under the threat of bad reviews at Yelp. As hard as you work and as pleasant as you are and as fair as we tried to be, we could never be perfect. What is the solution? Kudos!
Our town is the best
It used to be that customers would enter a search term followed by a city or zip code when they were searching for a local business. Increasingly, they are skipping that practice to just search “nearby” since every mobile phone (and hence Google) knows your geo-location!
We're having a blast at HeyNearby!
Americans spend 90% of their dollars locally, not online. We live and shop locally for many reasons: convenience, personal service, expertise, and trust. Amazon has its place in our lives, but it can’t make our town great. Local businesses do.
Do you message with your customers?
No more cluttered inboxes. No more Facebook posts mingled with pictures of your friends on vacation. No more paper coupons. Just updates, deals, coupons, and upcoming events from local merchants in one place - HeyNearby. We call them Blasts.
In our merchant research this past year, we often opened with just one question, “Do you message with your customers?” Not too infrequently, the conversation would go something like this...